Lilah appears to be cold-hearted, ruthless, self-serving, and deceitful. This is unusual given the overall themes of feminism and woman power in Joss Whedon's universe. However, as the show goes on, we learn more about Lilah, the logic behind the choices she has made, and the circumstances of her life. She is once shown talking on the phone with her mother, who appeared to have some form of

Alzheimer's, and she later remarks to Angel that she does what she does so her mother can have the best room at "the clinic". As the show goes on, she is shown to be more pragmatic than her colleagues at Wolfram & Hart, even going so far as to assist Angel Investigations on occasion.